Privacy Policy

1. Who We Are

Webdoze Inc ("Webdoze", "we", "us" or "our") is a digital solutions agency based in Balangir, Odisha, India. We provide website development, mobile application development, eCommerce, CRM and ERP solutions, SaaS development, custom software, SEO and AI-enabled automation services.

For personal information collected through www.webdoze.in, Webdoze determines why and how that information is processed, unless we process information solely on a client's documented instructions.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number and company name.
• Enquiry and project information: requested service, project description, budget range, expected timeline and messages you send us.
• Client and transaction information: proposals, contracts, billing details, payment status and project communications. We do not intentionally store complete payment-card details on this website.
• Technical and usage information: IP address, browser and device type, operating system, referring page, pages visited, approximate location derived from IP, timestamps, cookie identifiers and server/security logs.
• Communications: emails, calls, WhatsApp messages, support requests, feedback and other correspondence with us.
• Information from third parties: information you choose to provide through referral partners, social platforms, review platforms or other services used to contact Webdoze.

Please do not submit sensitive personal information unless it is necessary and we have specifically requested it.

3. How We Use Personal Information

We may use personal information to:

• respond to enquiries, arrange consultations and prepare proposals;
• provide, manage, support and improve our services and client projects;
• communicate about project delivery, support, billing and administrative matters;
• operate, analyse, secure and improve our website and systems;
• detect spam, misuse, fraud, security incidents and technical problems;
• comply with legal, tax, accounting and regulatory obligations;
• establish, exercise or defend legal claims; and
• send service updates or marketing communications where you have consented or where otherwise permitted by applicable law. You may opt out at any time.

4. Grounds for Processing

Where applicable law requires a legal basis, we process personal information based on your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating, securing and improving our business—provided those interests do not override your rights. You may withdraw consent at any time, without affecting processing already carried out lawfully.

5. Cookies and Similar Technologies

Our website may use essential cookies required for security and core functionality, as well as analytics or preference technologies where enabled. These technologies may collect usage and device information. You can control cookies through your browser and, where provided, our consent controls. Disabling essential cookies may affect website functionality.

Third-party content or links—including Google, Google Reviews, Trustpilot, social-media services, maps, video or analytics tools—may set or read their own cookies when loaded or opened. Their processing is governed by their respective privacy policies.

6. How We Share Information

We do not sell or rent personal information. We may disclose information only as reasonably necessary to:

• hosting, email, cloud, analytics, communications, security, professional-advisory and other service providers acting for us;
• independent contractors or project partners who need the information to deliver an agreed service and are subject to appropriate confidentiality duties;
• payment, banking or accounting providers where required for a transaction;
• government authorities, regulators, courts or law-enforcement bodies when required by law or necessary to protect rights, safety and security; or
• a successor or participant in a genuine merger, acquisition, restructuring or transfer of business assets, subject to appropriate safeguards.

Service providers are permitted to use information only for the services they provide to us or as otherwise allowed by law.

7. International Processing

Webdoze serves clients internationally. Personal information may therefore be processed in India and in other countries where our clients or service providers operate. Where required, we use appropriate contractual, organisational or legal safeguards for international transfers. Privacy laws in another country may differ from those in your location.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Retention depends on the nature of the enquiry or client relationship, contractual requirements, security needs, dispute-resolution periods and applicable legal, tax and accounting obligations. When information is no longer required, we take reasonable steps to delete, anonymise or securely isolate it.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. However, no internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending confidential credentials or highly sensitive information through an ordinary website enquiry form or unsecured message.

10. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• request access to information we hold about you;
• request correction or completion of inaccurate information;
• request deletion of information that is no longer required;
• withdraw consent or object to certain processing;
• opt out of direct-marketing communications;
• request restriction or portability where applicable;
• nominate another person to exercise rights where applicable; and
• raise a grievance or complain to the competent data-protection authority.

To protect your information, we may request reasonable verification before completing a privacy request. We will respond within the period required by applicable law. Some information may be retained where necessary to meet legal obligations, resolve disputes or enforce agreements.

11. Children’s Privacy

This website and our business services are intended for adults and organisations and are not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

12. Third-Party Websites

Our website may link to websites and services that we do not control. We are not responsible for their privacy practices. Please review the privacy policy of a third-party service before providing information to it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised version will be posted on this page with a new “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice where required by law.

14. Contact and Grievances

To ask a privacy question, exercise a privacy right, withdraw marketing consent or raise a grievance, contact us using the details below. Please use the subject line “Privacy Request” so that we can route your request appropriately.